SkypePOP works with all versions of CRM, from CRM 4 through to CRM 2016, Online and Dynamics 365.
SkypePOP is a simple app to bridge the gap between Dynamics CRM and Skype for Business.
As incoming calls are detected through your Skype for Business or Lync application, customer information and phone call activities from CRM are automatically popped instantly on your screen.
Incoming calls pop matching information in CRM like the contact information, sales leads and phone call activities. SkypePOP pops up the CRM windows and auto fills out a CRM Activity record with the time of the call – ready to enter notes and save.
As well as popping key information about your callers like CRM Contact, Account, System User or Sales Lead, SkypePOP can actively tracks your callers time on the phone, writing this information back in to the CRM Activity when you hang up the call.
Analyzing CRM Call Activities opens up accurate reporting around how much time your team spend on the phone.
Simplify inbound calls for your team and enforce capturing key information about your clients and suppliers.
Who is SkypePOP?
The team at SkypePOP are located in beautiful Auckland, New Zealand.
We have spent many years working with Microsoft business software and developing applications in this space.
We have extensive knowledge of the Dynamics CRM platform and integration with Microsoft Lync and Skype for Business solutions.
Our developers have worked with Cloud Computing technology since its inception and specialize in building software solutions to bridge the gap in complex commercial systems.
Feel free to contact our team if you have any questions about SkypePOP that our FAQ section does not cover in detail.
What others say about SkypePOP
SkypePOP automatically pops up my customer’s records before I even answer the call! I can quickly scan the last activity and know exactly where I am at with them before I’ve even said Hello!
SkypePOP has helped us secure CRM and Skype for Business hosting deals by providing the missing link between these applications.
SkypePop helps us at SSW by saving the receptionist and sales staff a lot of time. Both of them can now go into business calls well prepared by seeing the recent conversations, current opportunities, and main contact detail/notes before even picking up the phone.