Over the years, SkypePOP has taken on board customer feedback of what CRM information should be available to pop when a call comes in.
SkypePOP allows you to select between CRM Contacts, Accounts, Leads and System User entities (or any combination of).
If an unknown call comes in, you have the option to pop a new empty CRM record to capture the data in to.
If a call comes in that matches multiple different CRM records, you are prompted with a Multi Select window where you can clearly choose the record that you are interested in.
SkypePOP also gives you control over popping CRM Phone Call Activity records and can write the start and end times to the activity so you can keep a track of the time you spend on calls with customers and suppliers.